Effective Date: January 1, 2025

1. Shipping Policy

• We offer fast and reliable shipping across all serviceable locations.

• Orders are processed within 24 hours of placement (excluding weekends and holidays).

• Orders placed before 11:00 AM qualify for same-day shipping.

• Standard shipping takes 3-7 business days, depending on location.

• Express shipping options are available at an additional cost.

• Shipping costs vary based on order weight, size, and delivery location.

• Tracking details will be provided once the order is shipped.

• We are not responsible for delays caused by the courier service or unforeseen circumstances.

2. Return & Refund Policy

• Returns are accepted within 7 days of delivery for unused, unopened items.

• Grooming products, food, and treats are non-returnable for hygiene and safety reasons.

• Refunds are processed within 5-7 business days after the return is approved.

• Damaged or defective products must be reported within 24 hours of receipt.

3. Cancellation Policy

• Orders can be canceled within 12 hours of placement.

• Once shipped, orders cannot be canceled but may be eligible for return.

4. Terms of Service

• By using Dopesop.com, you agree to comply with our policies.

• All products and services are intended for personal use only. Resale is prohibited.

• We reserve the right to modify policies without prior notice.

5. Contact Us

For any queries, reach out to us at:
📧 Email: support@dopesop.com
📞 Phone: +91 78885 67590
📍 Address: Opposite SBI BANK, Old Press Colony, Nilokheri, Haryana 132157